If you prefer to call our support team, please mind that you'll be asked to provide us with the proof of purchase and the already used activation code. In this case, please contact our technical support. If you've received a product box that is not shrink-wrapped, the activation code actually might have been used already. If the license had been stored in a Soft-eLicenser (on the hard disk), please note the instructions on software activation & reactivation.In case the USB-eLicenser or the license is not being recognized, please follow the steps in this USB-eLicenser troubleshooting article. If you've already stored the license on an USB-eLicenser, simply connect it after the licensed software has been installed.If you've already used your activation code, the license should be stored on an USB-eLicenser (dongle, key) or in a Soft-eLicenser (virtual license container on hard disk). If you actually need a new activation code and how to request it depends on the type of license resp.
In case a license download via the eLicenser Control Center fails due to an already used activation code, the following error message pops up:Īs the error message says, activation codes can only be used once for downloading or upgrading a license.
